POSITION SUMMARY

The Customers Representative is responsible for:

• The overall support and satisfaction of the users of the AUTOonline system.
• Managing inbound phone calls and responding to customer questions.
• Resolving buyer / seller issues.
• Screening and setting up new users of the system.
• The CSR processes DMV motor vehicle title paperwork, liens and salvage certificates for our clients...

CONTACTS

External:          All levels of personnel within the recycler, insurance, dealership and autobody shop marketplace and their associations.

Internal:           All levels of AUTOonline’s international Executive Management

PRIMARY & SECONDARY RESPONSIBILITIES

• Processing DMV title and other paperwork as required by various states
• Identifying, researching, and resolving customer issues using the AUTOonline system
• Working closely with our field personnel and International Customer service team to resolve buyer / seller disputes
• Setting up new AUTOonline users (receiving applications, creating ID’s, screening etc.)
• Providing prospective customers with product and service information as requested by telephone, email and fax
• Entering user and motor vehicle data into AUTOonline’s databases
• Providing feedback and recommendations to AUTOonline’s management and International Office to ensure our ongoing, market leadership position
• Transferring inbound calls to appropriate staff
• Other duties as assigned

• Strong problem solving and organizational skills.
• Detailed understanding of various Department of Motor Vehicles (DMV) title transfer regulations and processes
• Able to work mostly on own, in a changing environment with little supervision
• Able to collaborate with team members located in other cities, states, time zones and countries.

• In-depth knowledge of all Microsoft Office-applications

• A background collaborating with others to make recommendations relating to AUTOonline’s technologies and process.
• Superior written, communication and interpersonal skills.
• Experience in the salvage, total loss, collision repair, auto recycling or automobile collision claims industry(s) preferred
• Spanish fluency is not mandatory, but a plus

WORKING CONDITIONS

• Self-starting, effective, and efficient with a minimum of direct supervision.
• Travel schedules will dictate operating schedules that are significantly different from normal office hours.
• Must be able to travel 5%
• Must be able to carry twenty-five pounds of computer equipment

Please send us your application (CV and Cover letter) to: info.USA@autoonline.com